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How To Get Your Support Team Obsessed with Service

  • Gaylord National Harbor Hotel & Convention Center 201 Waterfront Street National Harbor, MD 20745 USA (map)

HDI 2017 Conference Session

A few elite help desks have figured out how to get their support teams absolutely obsessed with delivering outstanding customer service. Whether they're supporting internal or external customers, they somehow seem to do the right thing each and every time. This interactive, entertaining, and informative session will reveal their secrets. Through experiential activities, cutting-edge research, real-life examples, and practical solutions, find out how you can ignite your team’s passion and develop strategies to integrate within your own organization.