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Hidden Obstacles to Outstanding Support

  • Gaylord National Harbor Hotel & Convention Center 201 Waterfront Street National Harbor, MD 20745 USA (map)

HDI 2017 Conference Session

Do your technicians deliver consistently exceptional support? If you said no, you’re not alone. Unfortunately, far too many support techs continue to fall short of their potential—even with significant training and coaching. Based on extensive research and experience, this highly interactive session reveals five of the hidden, unusual, and even counterintuitive causes of poor support. Through a series of experiential activities, you’ll examine each obstacle in a way that’s both fun and revealing. More importantly, you’ll learn to create solutions for overcoming these challenges in your organization.