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ICMI Book Club Discussion & Signing

  • Walt Disney World Dolphin Resort 1500 EPCOT RESORTS BLVD Lake Buena Vista, FL 32830 United States (map)

Jeff will join us at ICMI Contact Center Expo & Conference for a live book club discussion on Wednesday, May 24 at 10:15 am. He’ll be ready to take your questions, so take notes as you read!

Can’t join us live? You can join us virtually and submit your questions via Twitter (#ICMIbookclub) or through our Goodreads group!

As an added bonus, Jeff will sign copies of his book at the Voiance booth (#401) starting at 11:00am.

Later Event: June 15
HDI San Diego