The Journey to a Customer-Focused Culture
Most successful companies have one thing in common: a customer-focused culture.
This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.
Participants will gain the following:
• Experience three ways that culture can influence our employees’ actions.
• Identify three essential elements of a customer-focused culture.
• Checklists and tools to help you immediately implement these concepts.
Free event for HDI San Diego members, just $10 for guests.