Imagine you could develop a customer-focused culture in your contact center. A culture so powerful that your agents always seem to do the right thing. A culture where they encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.
Join Jeff Toister, author of The Service Culture Handbook, as he explains what contact centers can do to get their agents obsessed with service. This interactive webinar draws examples from leading contact centers and cutting-edge research to bring you three steps you can implement immediately.