Public workshops and events

Toister Performance Solutions public workshops and events, including customer service training classes and conference sessions.

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How to Quickly Design & Develop Agent Training

Monday, September 25, 2017
8:30am 12:00pm 08:30 12:00

Mandalay Bay North Convention Center 3950 South Las Vegas Boulevard Las Vegas, NV, 89119 United States (map)

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ICMI Contact Center Demo & Conference Workshop

Discover the secrets to rapidly design cost-effective training from a Certified Professional in Learning and Performance. Learn how to determine when training is and is not an appropriate solution to improving performance, how to use a simple, industry-standard model to rapidly develop new programs, and, best of all, how to create low-cost training courses that deliver big results. Participants will design, deliver, and evaluate a real training program as part of this workshop.

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Toister Performance Solutions, Inc.

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.