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How to Quickly Design & Develop Agent Training

  • Mandalay Bay North Convention Center 3950 South Las Vegas Boulevard Las Vegas, NV, 89119 United States (map)

ICMI Contact Center Demo & Conference Workshop

Discover the secrets to rapidly design cost-effective training from a Certified Professional in Learning and Performance. Learn how to determine when training is and is not an appropriate solution to improving performance, how to use a simple, industry-standard model to rapidly develop new programs, and, best of all, how to create low-cost training courses that deliver big results. Participants will design, deliver, and evaluate a real training program as part of this workshop.