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How to Define Your Culture With a Powerful Vision Statement

  • Mandalay Bay North Convention Center 3950 South Las Vegas Boulevard Las Vegas, NV, 89119 United States (map)

ICMI Contact Center Demo & Conference Session

Imagine a culture so powerful that agents are absolutely obsessed with customer service. The organizations able to achieve this all have one thing in common: a customer service vision—a clear purpose statement that galvanizes agents, gives leaders clarity, and gets everyone on the same page. Leave this session with practical tools, real-life examples, and a clear plan for writing a unique customer service vision statement that your agents will love and understand.