Public workshops and events

Toister Performance Solutions public workshops and events, including customer service training classes and conference sessions.

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Tackling Five Hidden Causes of Poor Customer Service

Name: Tackling Five Hidden Causes of Poor Customer Service
Start: 2017-09-26T13:45:00-0700
End: 2017-09-26T14:45:00-0700
Location: Mandalay Bay North Convention Center

Tuesday, September 26, 2017
1:45 PM 2:45 PM 13:45 14:45

Mandalay Bay North Convention Center 3950 South Las Vegas Boulevard Las Vegas, NV, 89119 United States (map)

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ICMI Contact Center Demo & Conference Session

Based on extensive research, customer service expert Jeff Toister reveals five of the hidden, unusual, and even counterintuitive causes of poor customer service. Through a series of experiential activities, attendees will examine each obstacle in a way that's both fun and revealing. More importantly, you'll learn to create solutions for overcoming these challenges in your contact center.

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Toister Performance Solutions, Inc.

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.