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Tackling Five Hidden Causes of Poor Customer Service

  • Mandalay Bay North Convention Center 3950 South Las Vegas Boulevard Las Vegas, NV, 89119 United States (map)

ICMI Contact Center Demo & Conference Session

Based on extensive research, customer service expert Jeff Toister reveals five of the hidden, unusual, and even counterintuitive causes of poor customer service. Through a series of experiential activities, attendees will examine each obstacle in a way that's both fun and revealing. More importantly, you'll learn to create solutions for overcoming these challenges in your contact center.