Help Scout Webinar
Self-service can sometimes be a little self-serving for companies — a way to reduce investment in customer service by pushing the work onto customers. But it can also be a powerful tool for helping customers get what they need more quickly, and for creating space for support staff to do much more valuable work.
What you’ll learn:
- The benefits and drawbacks of self-service
- How to identify the perfect placements for self-service
- The role of people in enabling and extending self-service
- Techniques for creating great self-service experiences