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Twitter Chat: How Do You Keep Your Agents' Service Skills Sharp?

Customer Service Week Twitter Chat

Join the #customerserviceweek conversation (or start one) by joining the ICMI community for #ICMIchat on October 2 from 10-11 PT. Guest host Jeff Toister will lead the discussion. 

New to Twitter chats? Here's how it works:

  1. Login to Twitter (or your fav program, like Tweetdeck) at 10am PT/1pm ET.
  2. Follow the #ICMIchat hashtag.
  3. Respond to questions and interact with fellow participants.

Pro-tip! I'll be tweeting the questions throughout the hour in numerical order: Q1, Q2, etc. Respond to a specific question by starting your tweet with "A1" to respond to Question 1, "A2" to respond to Question 2, etc.

No reservation is required, so see you there!