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How to Get Your Agents Obsessed with Service

  • Red Rock Resort (Las Vegas, NV) 11011 W. Charleston Blvd. Las Vegas, NV 89135 (map)

ICMI Contact Center Demo & Conference Workshop

A few elite contact centers have figured out how to get their agents absolutely obsessed with delivering outstanding customer service. They somehow seem to do the right thing each and every time.

This entertaining and informative presentation will reveal their secrets. Utilizing experiential activities, we'll demonstrate how you can ignite your agents' passion. You'll gain actionable ideas from real-life examples and cutting-edge research.

Take-aways include:

  • Experience ways that culture can influence our agents' actions
  • Examine the three essential elements of a customer-focused culture
  • Develop strategies for integrating each element into your own contact center

Use special code SPKR at checkout to get a $200 discount on your conference registration.