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How to Elevate Customer Experience with Good Goals

  • Red Rock Resort (Las Vegas, NV) 11011 W. Charleston Blvd. Las Vegas, NV 89135 United States of America (map)

ICMI Contact Center Demo & Conference Session

The typical contact center is awash in metrics and goals. But are these goals truly driving the right behaviors and improving customer experience?

This highly interactive session will reveal the difference between good goals that can elevate customer experience and bad goals that can lead to service failures.

  • Discover surprising findings from extensive research, experiments, and even agent interviews!
  • Evaluate your own contact center's goals against three criteria for good goals and receive tools to help you align your agents' goals with a positive customer experience.

Save $200 on your conference registration when you use the code SPKR at checkout!