HDI 2018 Conference Session
Help desk leaders are constantly trying to get the best performance from their analysts, but for many, success remains elusive. This interactive session will show you how to use a simple, nonproprietary tool to diagnose and resolve common performance challenges. You'll discuss some common obstacles to great performance, identify steps you can take to determine the root cause, and discover straightforward fixes to help analysts unlock their hidden potential. You'll leave this session with practical ideas that can be implemented immediately.