HDI 2018 Conference Session
The connection between analyst engagement and outstanding service is widely known. Yet, the evil villain Disengagement has plagued service desks for years, sowing chaos through absenteeism, turnover, and poor performance. This interactive session will show you how to become the Service Desk Superhero who can ward off Disengagement once and for all. You'll learn about why engagement initiatives fail, the analyst motivation secret that's often overlooked, and all the critical points in the analyst engagement cycle.