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Orlando, FL: How to Measure Training

  • Walt Disney World Dolphin Resort 1500 Epcot Resorts Boulevard Orlando, FL, 32830 United States (map)

ICMI Contact Center Expo & Conference Session

You've trained your agents, but is it working? Finding the answer doesn't require a PhD in advanced statistics!

You'll learn proven training evaluation techniques in this hands-on session from a former contact center training leader and Certified Professional in Learning and Performance. Discover simple models you can use to measure training for a single agent or an entire program. Explore why the post-training survey is generally ineffective plus alternatives that yield far better data. Identify ways to translate training results into metrics that capture the attention of your executive leaders.

Use code SPKR at checkout to save $200 on your conference registration.