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Orlando, FL: Solving the Empowerment Problem

  • Walt Disney World Dolphin Resort 1500 Epcot Resorts Boulevard Orlando, FL, 32830 United States (map)

ICMI Contact Center Expo & Conference Session

An empowered agent could mean the difference between a customer for life and the next viral service failure. Yet a startling ICMI study revealed that 86 percent of contact centers don't fully empower their agents.

This dynamic session will help you quickly position your team to deliver amazing service autonomously. Discover five common barriers that make empowerment so difficult. Learn two hidden aspects of empowerment that are often neglected, even when agents are given large amounts of authority. Gain tools and ideas to immediately improve agent empowerment in your own contact center.

Enter code SPKR at checkout to save $200 on your conference registration.

Earlier Event: May 22
Orlando, FL: How to Measure Training