The Journey to a Customer-Focused Culture
Most successful companies have a knack for getting employees absolutely obsessed with customer service. Their secret is a customer-focused culture.
A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization's brand. This leads to many benefits that generate better bottom line results:
- Increased customer loyalty
- Increased word-of-mouth referrals
- Fewer customer complaints
Come hear Jeff share three essential elements that leading companies and contact centers use to develop customer-focused cultures.