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Foxborough, MA: NECCF 2018 Conference Keynote

  • Gillette Stadium One Patriot Place Foxborough, MA 02035 United States (map)

The Journey to a Customer-Focused Culture

Most successful companies have a knack for getting employees absolutely obsessed with customer service. Their secret is a customer-focused culture.

A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization's brand. This leads to many benefits that generate better bottom line results:

  • Increased customer loyalty
  • Increased word-of-mouth referrals
  • Fewer customer complaints

Come hear Jeff share three essential elements that leading companies and contact centers use to develop customer-focused cultures.