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The Journey to a Customer-Focused Culture

  • UCSD Extension 6256 Greenwich Drive - Room 115 San Diego, CA 92122 (map)

UCSD HR Leadership Event

How are you aligning employee experience and customer experience in your company?

Become one of over 140,000 people who have learned from our speaker, Jeff Toister.  His presentation will share essential elements that leading companies use to develop customer-focused cultures. It incorporates experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to get their own employees obsessed with service.

Your take aways include:

  • Three ways that culture can influence our employees' actions.
  • Three essential elements of a customer-focused culture.
  • Tools to help you get your employees obsessed with service.