Florida Airports Council 2018 Annual Conference
Most successful companies have a knack for getting employees absolutely obsessed with customer service. Their secret is a customer-focused culture.
A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand. This leads to many benefits that generate better bottom line results:
- Increased customer loyalty
- Increased word-of-mouth referrals
- Fewer customer complaints
This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to get their own employees obsessed with service.