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The Journey to a Customer-Focused Culture

  • Tampa Marriott Waterside Hotel & Marina 700 South Florida Avenue Tampa, FL 33602 United States of America (map)

Florida Airports Council 2018 Annual Conference

Most successful companies have a knack for getting employees absolutely obsessed with customer service. Their secret is a customer-focused culture. 

A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand. This leads to many benefits that generate better bottom line results:

  • Increased customer loyalty
  • Increased word-of-mouth referrals
  • Fewer customer complaints

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to get their own employees obsessed with service.