Nashville CX Day Summit
8:30-9:30: Breakfast and Networking
9:30-10:30: Keynote speaker: Jeff Toister
This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants get their own employees obsessed with customer experience.
10:45-11:45: XM - The Future of Experience Management
12:00-12:45: Lunch and Networking
1:00-2:00 Hosted Roundtable Discussions
2:00-5:00: The Ritz-Carlton Leadership Center Workshop on Service Excellence
5:00-6:30 After Party Networking event
Update 9/24/19: Sorry, this event is sold out!