Hidden Obstacles to Outstanding Customer Care
Join the SOCAP Washington, DC Chapter for a workshop and book talk by customer service expert Jeff Toister. We will start with networking and lunch. Then, you'll be greeted by customer care leaders from the Washington Post (event hosts).
Jeff's workshop will answer this important question: "What’s the secret to providing outstanding customer care?"
It seems like customer care should be obvious. But research shows that even the best customer care professionals face hidden or even counterintuitive obstacles that make it difficult to serve customers at the highest level. In his engaging presentation, Jeff Toister will share obstacles that prevent great service and ways to push those obstacles aside to enable great service. You'll learn through a blend of fun experiential activities, real-life stories, and cutting-edge research.
Why You Should Attend:
**You will receive a signed copy of Jeff's newest book. "Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service";
**Jeff's analysis of hidden obstacles to outstanding customer care will enable you to fix problems in your organization; and
**Jeff provides tools that will help you overcome each obstacle.
Cost = $40