Welcome to a fun house full of unexpected and counterintuitive obstacles that make it hard to get service right! There's a trick around every corner, but don't worry—you'll learn practical solutions to every challenge.
Join the webinar to learn how:
Experience makes us poor listeners
Customers judge us before we make a first impression
Our problem-solving instincts are often wrong
We miss obvious opportunities by paying close attention
Most customer service professionals overrate their abilities