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Surprising Obstacles to Outstanding Customer Service (Webinar)

Welcome to a fun house full of unexpected and counterintuitive obstacles that make it hard to get service right! There's a trick around every corner, but don't worry—you'll learn practical solutions to every challenge.

Join the webinar to learn how:

  • Experience makes us poor listeners

  • Customers judge us before we make a first impression

  • Our problem-solving instincts are often wrong

  • We miss obvious opportunities by paying close attention

  • Most customer service professionals overrate their abilities

Earlier Event: February 21
Customer Service Meetup (San Diego, CA)
Later Event: April 7
HDI 2019 Conference (Orlando, FL)