Back to All Events

Smart Customer Service (Washington, DC)


  • Renaissance Washington, DC Downtown Hotel 999 9th Street Northwest Washington, DC, 20001 United States (map)

Get a signed copy of Jeff Toister’s new book, Getting Service Right, courtesy of Zendesk. In addition to the book signing, Jeff will be facilitating the following session:

How to Write Like a Human in an Age of Speed

This session is co-facilitated with customer service writing expert, Leslie O’Flahavan. Contact center agents are being pressured to respond faster than ever to customer email, chat, texts, and social media. Is this possible without sounding like a robot? Join us in this session to learn how to balance the demands of speed, automation, and humanity in your written communication. Explore the latest research on customers’ email response time expectations. We will break down the research by customer demographic and teach you how to use templates without sounding robotic and write better-than-average auto responses. Wednesday, May 1 at 9:00am.

Use code JT19 at checkout to save $100 on your registration.