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HDI 2019 Conference (Orlando, FL)

  • The Rosen Shingle Creek 9939 Universal Boulevard Orlando, FL, 32819 United States (map)

Join Jeff Toister at the premier conference for support and service management professionals! Use code JOINME at checkout to save $200 on your conference registration! Register here.

Book Signing (sponsored by Zendesk)

Pick up your signed copy of Getting Service Right at the Zendesk book (#529) on Wednesday, April 10 at 1pm.

Session: How to Write Like a Human in an Age of Speed

Wednesday, April 10 at 10:15am. Jeff teams up with customer service writing expert Leslie O’Flahavan to share how to balance the need for speed with limited resources. You’ll gain practical ideas for responding to written channels like email and chat. Learn more…

Session: Solving the Analyst Empowerment Problem

Thursday, April 11 at 11:30am. An empowered analyst can mean the difference between quickly helping someone or allowing an issue to drag on for days. See an interactive demonstration of effective empowerment principles in action during this interactive session! Learn more…