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Sales & Marketing Leadership Alliance (San Diego, CA)

  • Marsh & McLennan Agency 9171 Towne Centre Drive #150 San Diego, CA 92122 USA (map)

Hidden Obstacles to Outstanding Customer Service

What’s the secret to providing outstanding customer service?

Research reveals that even the best customer service professionals face hidden or even counterintuitive obstacles that make it difficult to serve customers at the highest level.

This highly engaging presentation shares several common examples that affect all of us. You will learn through a blend of fun experiential activities, real-life stories, and cutting-edge research.

You will gain the following:

  • Experience hidden obstacles to outstanding customer service.

  • Examine how to identify each challenge in the workplace.

  • Receive tools to help you (and your employees) overcome each one.


  • SMLA Member: $0

  • Guest: $40