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How to Overcome Hidden Pitfalls in Common Support Practices (Webinar)

Webinar Hosted by Kayako

In this webinar we’ll be looking at what's keeping your customer service from becoming legendary. You survey your customers, incentivize your agents, and carefully monitor a slew of metrics, just like many support teams do. Yet there is a counterintuitive danger to copying other organizations support practices can lead to worse service, not better!

Discover some common pitfalls in this interactive webinar. You'll learn:

• How surveying customers can lead to worse service.
• Why tracking SLAs can lead to longer resolution times.
• What live chat tactic harms customer-focus.

Be sure to bring your own agent performance questions to the webinar where customer service training expert Jeff Toister will spend time addressing your toughest challenges!