Customer Service Vision

A customer service vision is a shared definition of outstanding customer service that gets everyone on the same page.

Think of it as a compass that points all employees in the right direction. Research from The Service Culture Handbook reveals almost every customer-focused company has one. 

Here are some customer service vision resources:

  1. Get an overview and see examples.
  2. Use this step-by-step guide to create your own.
  3. Decide whether you need a facilitator to help you.

You can watch this short video from the Managing a Customer Service Team course on Lynda.com:

Download the Worksheet:

Use the Customer Service Vision worksheet to create your own vision.

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Get Help!

Toister Performance Solutions can facilitate the vision creation process to make it fast, easy, and effective.

Want to learn more? Click the button below or call Jeff Toister at 619-955-7946.