About Toister Performance Solutions, Inc.

Jeff Toister founded Toister Performance Solutions in 2005 to help companies improve employee performance. The company's name is an homage to the infamous TPS Reports in the movie Office Space

Today, the company focuses exclusively on helping companies develop customer-focused cultures. Services include customer service vision writing, keynote presentations, and employee training. On-demand training videos and a step-by-step handbook are also available.

The company is based in San Diego, California, and serves clients throughout the United States and Canada.

All work is backed by a 100% satisfaction guarantee and every project is personally overseen by Jeff. 


About Jeff Toister

Jeff has written three customer service books: The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Service, Customer Service Tip of the Week, and Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service.

More than 140,000 people from six continents have taken one of his video-based training courses on LinkedIn Learning (a.k.a. Lynda.com).

He is a nationally recognized employee training expert and a sought after speaker with more than 20 years of experience. 

Download Jeff's bio and learn more about his background.

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