Customer Service Training Videos

Jeff Toister offers customer service training videos via LinkedIn Learning, a massive online library of video-based training programs.

There are two ways to get access to a course:

Via your LinkedIn Learning subscription
Purchase the course from LinkedIn Learning (click on an individual course for pricing)

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Featured Course: Customer Service Foundations

In this fundamental course, Jeff Toister reveals the essential skills you need to deliver great customer service. Discover how to develop rapport, go the extra mile, and solve customer problems.

Facilitator Guide

Keeping your customers happy from Customer Service Foundations by Jeff Toister and Madecraft

Customer Service Foundations

"Jeff’s ability to tailor his content to our community stood out."

—Andre Gilmore, Director, IT Nation Programs, ConnectWise
"Jeff consistently went above and beyond for our event."

—Aly Klidies, Senior Events Manager, Zoom
“It’s rare to find a speaker like Jeff who can deliver something that’s as meaningful as it is engaging.”

—Jeremy Hyde, Director of Customer Service, Sun Country Airlines

Popular Courses

Phone-Based Customer Service

Develop the specific skills needed to help customers over the phone.

Facilitator Guide
Serving Internal Customers

Learn skills and techniques for providing outstanding internal customer service to colleagues within your organization.
Facilitator Guide
Working with Upset Customers

This course reveals proven techniques for effectively neutralizing negative situations.
Facilitator Guide