Service culture that gets results

Jeff Toister helps audiences improve revenue, efficiency, and customer loyalty.

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Problems Jeff Helps Solve

Common challenges include:

Growth:
Rapid growth is straining your service culture, making it harder to deliver consistently your brand promise.

Consistency:
Service quality varies across teams or locations, leading to complaints and inefficiency.

Churn:
Customers are turning to competitors, costing you loyalty hard-won market share.

The Service Culture Journey

SENIOR LEADERS | MIDDLE MANAGERS

Discover how to build, grow, and sustain a culture where employees are obsessed with customer service.

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Human Service: The Skills AI Can’t Replace

SENIOR LEADERS | MIDDLE MANAGERS | FRONTLINE EMPLOYEES

Explore four situations where serving with humanity provides an advantage over automation and AI.

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The Guaranteed Customer Experience

SENIOR LEADERS | MIDDLE MANAGERS

Win and retain more customers by using experience guarantees to deliver a consistently amazing customer experience.

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Hidden Obstacles to Outstanding Customer Service

MIDDLE MANAGERS | FRONTLINE EMPLOYEES

Identify solutions to counterintuitive customer service obstacles through a series of fun, experiential activities.

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"Jeff is one of the highest ranked and regarded speakers at ICMI's conferences. His enthusiasm, knowledge, professionalism and overall speaking skills have been a welcome presence year after year as he brings new topics and current thinking to the program."

—Patty Caron, Event Director, ICMI
"For most of the past 17 years, we have invited keynote speakers to present to our audience of roughly 300 service leaders, and Jeff was clearly one of the most engaging and educational presenters."

—Michael Pace, President, NorthEast Contact Center Forum
“What a pleasure it was to get to know Jeff on a personal level and witness his passion for the customer experience. I strongly encourage those companies that put the customer first to engage with Jeff."

—Becky Anderson, Director of Vendor Relationship Management, GreatAmerica Financial Services

Working with Jeff

The goal is always to make your event a success and draw raves from your audience. Jeff's presentations are customized to your audience, feature extensive participant interaction, and always include practical takeaways.