Keynote Presentations

In 2018, Global Gurus named Jeff Toister the #4 customer service professional in the world. He is an engaging speaker who is sure to make a lasting impression on your audience.

Working with Jeff

The goal is always to make your event a success and draw raves from your audience. Jeff's presentations are customized to your audience, feature extensive participant interaction, and always include practical takeaways. 

  1. We'll discuss your goals ahead of time.
  2. The presentation will be tailored to your audience.
  3. Your audience will be involved through hands-on activities.


Program Descriptions

Jeff focuses on helping customer service teams unlock their hidden potential.


About Jeff Toister

Jeff empathizes with audiences who get stuck in boring presentations that give no practical takeaways. That's why every presentation is interactive and includes specific, actionable advice.

He is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. More than 140,000 people on six continents have taken one of his courses on LinkedIn Learning (a.k.a. Titles for these on-demand training videos include Customer Service Foundations and Leading a Customer-centric Culture.

Jeff has been recognized as a customer service thought leader by numerous organizations:

Jeff holds a Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development.


    See Jeff in Action

    This clip is from a keynote presentation Jeff Toister delivered to a group of sales and customer service professionals. The interactive activity allowed 100+ participants to experience how multitasking hurts our ability to serve customers. 

    Check the events page for Jeff's upcoming appearances.

     Cover photo of keynote speaker Jeff Toister

    Want to learn more? Click the button below or call Jeff Toister at 619-955-7946. 


    "Jeff is one of the highest ranked and regarded speakers at ICMI's conferences. His enthusiasm, knowledge, professionalism and overall speaking skills have been a welcome presence year after year as he brings new topics and current thinking to the program."
    —Patty Caron, Event Director, ICMI

    "For most of the past 17 years, we have invited keynote speakers to present to our audience of roughly 300 service leaders, and Jeff was clearly one of the most engaging and educational presenters."
    —Michael Pace, President, NorthEast Contact Center Forum

    "We were very fortunate to have Jeff Toister share his valuable expertise at a recent UCSD event for HR leaders. Jeff fully engaged the audience with impactful content and highly interactive learning processes."
    —Claudia Schwartz, Director, HR Leadership Program, University of California at San Diego

    "It's rare to find a speaker like Jeff that can deliver something that's as meaningful as it is engaging."
    —Jeremy Hyde, President, Midwest Contact Center Association

     National Speakers Association member