Headshot of Jeff Toister, facing the camera and smiling.

About your trainer, Jeff Toister

  • Over 5,000,000 people have taken my LinkedIn Learning courses.

  • I’m a Certified Virtual Presenter.

  • The Association for Talent Development’s San Diego chapter has given me a lifetime achievement award.

Questions? Contact me

Customer Service Train-the-Trainer

A hands-on workshop to help you become a better customer service trainer.

Details

  • Format: Live, 90-minute virtual workshop via Zoom (limited to 25 participants)

  • Date: September 23, 2025

  • Time: 10:00-11:30am Pacific (1-2:30 Eastern)

  • Price: $95


Workshop Description

Customer Service Train-the-Trainer is a live, virtual workshop facilitated by me, Jeff Toister.

You’ll learn how to create, deliver, and evaluate a customer service training program for your team. I’ll share my secrets for creating training that’s quick to deliver, highly effective, and doesn’t wreck your budget.

This hands-on workshop will be limited to just 25 participants, so you’ll get personalized feedback and have the opportunity to learn from others.

Topics include:

  • Using the 5-5-5 technique to quickly deliver world-class training.

  • Finding low and no-cost customer service training resources.

  • Measuring and evaluating your training program’s impact.

Each participant will receive a digital guide with 10 of my favorite customer service training exercises that you can immediately use with your team.

Testimonials