Contact Center Agent Burnout
74% of Contact Center Agents are At Risk of Burnout
Burnout can cause a lot of problems:
Poor customer service
Decreased employee engagement
Increased employee turnover
The How to Battle Contact Center Agent Burnout report identified eight factors that relate to high burnout risk. The full report is available for immediate download.
Here are a few articles help you learn more about some of the leading causes of agent burnout.