Webinar on Demand: Get a sneak peek at the study's results via this recorded webinar.

What causes contact center agent burnout?

Did you know that 74 percent of contact center agents are at risk of burnout? 

Burnout can cause a lot of problems:

  • Poor customer service
  • Decreased employee engagement
  • Increased employee turnover

The How to Battle Contact Center Agent Burnout report identified eight factors that relate to high burnout risk. The full report is available for immediate download.

Video: Avoiding Directed Attention Fatigue

This video is part of a short course on Lynda.com. You'll need a Lynda.com subscription, but you can get a 10-day trial here.

Helpful Articles

Here are a few articles help you learn more about some of the leading causes of agent burnout.

Training Course

Lynda.com offers this Avoiding Burnout training course by Todd Dewett.