Contact Center Agent Burnout

74% of Contact Center Agents are At Risk of Burnout

Burnout can cause a lot of problems:

  • Poor customer service
  • Decreased employee engagement
  • Increased employee turnover

The How to Battle Contact Center Agent Burnout report identified eight factors that relate to high burnout risk. The full report is available for immediate download.


Video: Avoiding Directed Attention Fatigue

This video is part of a short course on Lynda.com. You'll need a Lynda.com subscription, but you can get a 10-day trial here.

Helpful Articles

Here are a few articles help you learn more about some of the leading causes of agent burnout.

Training Course

Lynda.com offers this Avoiding Burnout training course by Todd Dewett.