Onsite Customer Service Training
These programs are designed for customer service leaders.
Video is a far more effective way to train frontline employees. Yet customer service leaders need special skills to make sure that any training sticks. They must:
- Set a clear vision
- Engage employees
- Eliminate obstacles to outstanding service
Jeff Toister will lead an interactive workshop with your customer service leaders. This onsite training offers a number of unique advantages:
- Customized. The program is tailored to focus on your organization's unique needs.
- Immersive. Learn through experiential activities and engaging discussions.
- Strategic. Walk away with a strategy to get your employees obsessed with service.
- Full day workshop
- Half-day “overview” session
- Customized session length
Here are some testimonials from people who participated in onsite training:
- This is the most entertaining and enjoyable training I have ever attended.
- When I arrived, this department was segregated and unfriendly. Now we work together better.
- The best part of the class was the interaction, examples, and in-class exercises.
- Excellent customer service scarce in this world and it is nice to have a trainer who can give the knowledge that we need to pass this information on to others.
- The trainer was AWESOME! Very knowledgeable and fun. Great job. Never boring.