Customer Service Quick Fix Checklist

What prevents customer employees from reaching their full potential?

The Quick Fix Checklist can help you rapidly diagnose the root cause of poor employee performance. It works by focusing on four of the most common obstacles.

  1. The performance gap hasn't been clearly defined

  2. It can't be done now

  3. The employee isn't aware of their performance

  4. There's an obvious barrier (you just have to go find it)

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Video: How do you fix customer service problems?

In this short course, expert Jeff Toister provides step-by-step instructions for solving many common customer service problems, including chronic complaints, slow service, or low first contact resolution.

There are three ways to view the course:

Here’s a short preview:

Download the Quick Fix Checklist:

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