About Jeff Toister
Hi, I’m Jeff Toister, The Service Culture Guide.
The first customer I ever served ended in a service failure. Vowing to learn from that experience, I became obsessed with customer service.
Today, I’m an author, consultant, and trainer who helps leaders build customer-focused teams.
Author
I’m the best selling author of four customer service books. My most popular book is The Service Culture Handbook. It’s a step-by-step guide to getting your employees obsessed with customer service.
More than 12,000 customer service professionals around the world subscribe to my free Customer Service Tip of the Week email newsletter.
Global Gurus has rated my weekly tips one of the top customer service training programs in the world.
Consultant
I guide clients who want to develop customer-focused cultures. Services include:
I also help leaders develop customer-focused cultures through one-on-one coaching.
Trainer
I can help your team discover new perspectives and skills.
I’m a dynamic keynote speaker whose presentations are always highly interactive, practical, and engaging.
Over 3,000,000 people have taken one of my video-based training courses on LinkedIn Learning. My Customer Service Foundations is the most-watched customer service course on LinkedIn Learning.
Fun fact:
I founded Toister Performance Solutions in 2005 to help companies improve employee performance. The company's name is an homage to the infamous TPS Reports in the movie Office Space.