Create Better Customer Service Surveys
Helpful Articles
Learn more about customer service surveys.
You can also check out Jeff Toister's LinkedIn Learning course, Using Customer Service Surveys to Improve Service.
Choosing the Right Survey Type
This short video explains how to choose between the alphabet soup of popular survey types: CSAT, NPS, and CES.
Need help with your survey?
Toister Performance Solutions can help you implement a survey program that gets results:
Improve responsiveness
Generate insights
Prevent defections
One client increased response rates by 600%, achieved a 93% customer satisfaction rating, and used their survey to identify at-risk clients. Read the story here.
Want to learn more? Call Jeff Toister at 619-955-7946 or click the button below.