Here's what happened in my Thank You Letter Challenge:

I did receive a thank you, verbally that was almost verbatim to what I had written down. The letter kept my attitude in the right spot every day and reminded me of the level of customer service I choose to deliver each and every day. It essentially became my mission statement.

-Terry Jaecks, Customer Service Manager

Take the Thank You Letter Challenge

This powerful visualization exercise can help you develop elite customer service skills. It's a great exercise if you are already good at service, but want to grow even more! 

Here's how it works:

  1. Write a thank you letter that you'd hope to receive from a customer.
  2. Read the letter each day for 21 days.
  3. Try to receive a real version of the letter from an actual customer.

Sign-up below for more instructions. You'll also receive a daily reminder email with tips and best practices for 21 days.

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