Losing the sale to sloppy service

It's always amazing to me when salespeople sell themselves right out of a sale. Over the past few months, I've been shopping for some new insurance coverage for Toister Performance Solutions. It's finally over and I now know two things. First, I'm thankful for State Farm insurance Agent Bob Beedle. Second, there are a lot of insurance brokers out there who should swear off coffee, because coffee is for closers.

Brokers 1, 2, & 3
The first broker never bothered to send me the application he said was necessary to get a quote. The second one chewed me out when she realized I was looking at several different brokers, even though I was very up front that I was considering several options. The third broker was initially responsive, but then never follow-up with the requested quote.

A commission not worth the trouble
One broker told me her commission was "only fifty bucks" so she was helping me as a favor. Was it possible the lack of service from these brokers stemmed from a perception that the commission simply wasn't worth the effort?

Enter Bob Beedle
There is a happy ending to this story. Bob Beedle, my State Farm insurance agent for the past ten years, was able to sell me the coverage I needed. Bob is terrific. He is responsive, he always takes the time to fully answer my questions, and he is careful to sell me just the amount of insurance I need. He even hand delivered the new policy to my home so I'd have it quickly.

Why didn't I go to Bob in the first place? Well, it's a long story, but let's just say that I'm glad Bob is persistent with a certain small department at State Farm.

Please consider Bob for all your insurance needs!

Bob Beedle
7185 Navajo Rd, Ste B
San Diego, CA 92119