Survey: how quickly should people respond to email?

Written By Jeff Toister

Chances are pretty good that you send a lot of emails. Please take a moment to complete a short survey to let us know how quickly you expect to receive a response.

 

Update on Monday, May 30. The survey is now closed, but you can view the results on my blog.

 

The final tally will be profiled in my email newsletter, the Monthly TPS Report, which is due out next week. The second question is designed to see if there are different expectations among age groups.

If you don't already receive the Monthly TPS Report, you can sign up to receive the newsletter by clicking here.

Jeff Toister
Jeff Toister is passionate about helping companies improve customer service. He is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
www.servicefailurebook.com
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