Survey: How quickly should people respond to email?

Written By Jeff Toister

It's time for my 2nd annual email response time survey. Chances are pretty good that you send a lot of emails. Please take a moment to complete a short survey to let us know how quickly you expect to receive a response. You may also view the 2011 Email Response Time survey results here.

The survey will close on Friday, May 18 and the results will be posted on Monday, May 21. The final results willbe posted on my blog. You can subscribe to updates via email by clicking here

Update - May 21, 2012
The survey is now closed. Please click here to view the results.
Jeff Toister
Jeff Toister is passionate about helping companies improve customer service. He is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
www.servicefailurebook.com
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