New Training Video: Leading a Customer-centric Culture

I’m excited to announce my new customer service training video on If you aren’t familiar with, it’s a fabulous subscription-based library that’s full of video training courses on wide range of topics.

My course is called Leading a Cutomer-centric Culture. It’s a short overview of the three steps required to build a customer-focused culture. The class is based on my service offering, The Journey to a Customer-focused Culture.

You can view the first video in the course below or on the website.

A subscription is required to view the entire class, but they offer a 10-day free trial so you can check it out. The free trail gives you unlimited access to’s entire library! 

7-day free trial