Survey: How quickly should people respond to email?

Apr 2

It's time once again for my annual email response time survey. Click this link to access the survey if don't see it on your screen.

Update on 2013-04-22 17:02 by Jeff Toister

The survey is now closed, but you can view the results here.

Email response timescustomer service emailperformance trends

Jeff Toister

Jeff Toister is passionate about helping companies improve customer service. He is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.

Survey: How quickly should people respond to email?

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