Developing Effective Customer Satisfaction Surveys

 Is your survey effective?

Is your survey effective?

This post is a short re-cap of the Designing Effective Customer Satisfaction Surveys webinar.

It was designed to be an overview of the basics. There are also links to additional resources at the bottom of this post so you can take a deeper dive into the subject.

You can view the webinar here.

The webinar focused on three key points:

  • Impactful survey design
  • Fast survey creation
  • Response rate strategies

This was a very interactive webinar and a lot of participants contributed some terrific ideas. One of my favorites was our brief discussion on why we don’t complete surveys ourselves. You can learn a lot about why your customers won’t do something if you examine why you yourself won’t do it.

The webinar runtime is approximately 48 minutes and is definitely worth viewing. 

 

Don’t Miss Part 2!

Surveying your customers is just the first step. Next, you must use that data to take action! I’m hosting a follow-up webinar on Wednesday, March 5 at 10am PST. It's called How to Analyze and Act on Customer Satisfaction Data.

You can use the form below to register.