Inside Customer Service blog
The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential.
One of my favorite features of ICMI's Contact Center Conference & Expo are the Thought Leader Panels.
These are short panel discussions on specific topics featuring thought leaders from the contact center industry. I had the privilege of moderating the Voice of the Customer panel at the 2014 conference.
Here's the video (click here if you don't see it).
Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.
