I sent a "fire and forget" email to Dyson's customer service department last week. Fire and forget as in, "I fired off the email" and then "I forgot I sent it". Their response came almost a week later, which got me thinking. What is the appropriate amount of time to respond to a customer service email?
Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.