The Center for Creative Leadership recently released a white paper called "The Leadership Gap: What you need, and don't have, when it comes to leadership talent." One of their most interesting (though unsurprising) findings from their research was "inspiring commitment" was the most needed skill among today's leaders.
Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.