Last week, I conducted site visits as part of my search for meeting space for my Getting Started as a Supervisor public workshop. Here's a quick re-cap if you haven't read my previous posts on the subject. I contacted 12 hotels in Los Angeles and Orange County to get a quote on meeting space. Two major hotel chains (previously referred to as Hotel A and Hotel B) were involved.

Those of us lucky enough to live near an In-N-Out Burger know they relentless deliver two things: tasty burgers and outstanding service. A new book by BusinessWeek writer Stacy Perman explores how In-N-Out has consistently outperformed much larger fast food chains such as McDonald's and Burger King.