Jeff Toister 5/3/10 Jeff Toister 5/3/10

United Airlines will get bigger, ruder, and less efficient

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Jeff Toister 4/30/10 Jeff Toister 4/30/10

Too busy to get anything done

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Jeff Toister 4/29/10 Jeff Toister 4/29/10

Is it time to hire more people?

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Jeff Toister 4/27/10 Jeff Toister 4/27/10

The double-edged sword of giving referrals

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Jeff Toister 4/26/10 Jeff Toister 4/26/10

New social media stats: helping is better than entertaining

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Jeff Toister 4/23/10 Jeff Toister 4/23/10

Ask a few questions, THEN guess

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Jeff Toister 4/19/10 Jeff Toister 4/19/10

Seeing things from a customer's perspective

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Jeff Toister 4/14/10 Jeff Toister 4/14/10

It's time to fix your terms and conditions

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