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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 9/9/10 Jeff Toister 9/9/10

Live Experiment: Will Avis finally try hard enough?

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Jeff Toister 8/26/10 Jeff Toister 8/26/10

Under pressure to do the wrong thing

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Breaking the law + not calling back = bad service

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How NOT to handle a difficult customer

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Jeff Toister 8/5/10 Jeff Toister 8/5/10

Squishy goals lead to disappointing results

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Is it fair to take shots at a service when its free?

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Our weird relationship with time

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Jeff Toister 7/14/10 Jeff Toister 7/14/10

What's new? (You should always have a good answer)

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