Jeff Toister 9/15/10 Jeff Toister 9/15/10 Avis experiment: the call to customer service that goes nowhere Read More Jeff Toister 9/13/10 Jeff Toister 9/13/10 Avis Experiment: Will the survey trigger a response? Read More Jeff Toister 9/9/10 Jeff Toister 9/9/10 Live Experiment: Will Avis finally try hard enough? Read More Jeff Toister 8/26/10 Jeff Toister 8/26/10 Under pressure to do the wrong thing Read More Jeff Toister 8/17/10 Jeff Toister 8/17/10 Breaking the law + not calling back = bad service Read More Jeff Toister 8/10/10 Jeff Toister 8/10/10 How NOT to handle a difficult customer Read More Jeff Toister 8/5/10 Jeff Toister 8/5/10 Squishy goals lead to disappointing results Read More Jeff Toister 7/26/10 Jeff Toister 7/26/10 Is it fair to take shots at a service when its free? Read More Newer Posts Older Posts
Jeff Toister 9/15/10 Jeff Toister 9/15/10 Avis experiment: the call to customer service that goes nowhere Read More
Jeff Toister 9/13/10 Jeff Toister 9/13/10 Avis Experiment: Will the survey trigger a response? Read More
Jeff Toister 9/9/10 Jeff Toister 9/9/10 Live Experiment: Will Avis finally try hard enough? Read More
Jeff Toister 8/17/10 Jeff Toister 8/17/10 Breaking the law + not calling back = bad service Read More
Jeff Toister 7/26/10 Jeff Toister 7/26/10 Is it fair to take shots at a service when its free? Read More
